Richard Cookson Content Writer

Richard Cookson | Content Writer

Richard Cookson is a content writer for XTIVIA with a background in copy editing, journalism, and business reporting. With a knack for IT research and software analysis, Cookson creates detailed and simplified technical content for the XTIVIA and remoteCRM websites. His attention to detail and grammar allows him to deliver concise and educational pieces with every comma in the right place.

Richard Cookson
Content Writer

Richard Cookson is a content writer for XTIVIA with a background in copy editing, journalism, and business reporting. With a knack for IT research and software analysis, Cookson creates detailed and simplified technical content for the XTIVIA and remoteCRM websites. His attention to detail and grammar allows him to deliver concise and educational pieces with every comma in the right place.

Benefits of Salesforce and Epicor Integrations

Integration solutions between Salesforce and Epicor can be revolutionary for any company wanting a comprehensive solution between their ERP and CRM platforms. The benefits extend beyond improving internal communications and customer relations, and in most cases,... read more

Salesforce and Epicor: Why You Should Go for a Custom Integration

As the link between company resources and customer information becomes more vital, the need for CRM and ERP integrations is quickly growing. Having succinct connections between inventory and sales, purchasing and customer reporting, and other resource-sales... read more

CRM Trends to Watch in 2020

Customer Relationship Management (CRM) has become the premier technology for business and the fastest growing software industry. While their popularity continues to grow — roughly 91% of companies with 11 or more employees now use CRM technology — so do the features... read more

Optimized Customer Engagement with Salesforce

Data is the lifeblood of creating an ideal customer experience, and it’s the best way to develop long-lasting relationships with returning customers. No matter what your market looks like, having concise data for customer profiles is essential to winning their... read more

How to Shop for a CRM System

Customer Relationship Management (CRM) software has evolved from a niche business system for helping companies maintain and grow relationships with new and existing clients organization-wide tools. Most CRMs these days can help with customer relations and include... read more