Microsoft Dynamics 365 CE Sales

Microsoft Dynamics 365 CE Sales

In our recent article, Elevating the Customer Experience with Microsoft Dynamics 365 Customer Engagement, we spoke about creating the ideal customer experience. With Dynamics 365, Microsoft builds the “relationship” in CRM. To recall, Microsoft Dynamics...
Drawing the Boundary Between Your CRM and CDP

Drawing the Boundary Between Your CRM and CDP

We recently published a blog looking at the relationship between Master Data Management (MDM) and Customer Data Platforms (CDP) and the never-ending journey toward data unification. Following that, we wanted to expand the conversation by discussing the relationship...
The Key is Salesforce Omni-Channel

The Key is Salesforce Omni-Channel

Working from home has created a plethora of frustrated customers in this age of instant satisfaction. Your customers have high expectations, and it will only continue to escalate. Customers are continuously frustrated when they’re forced to repeatedly...