Salesforce Support Services


Because the customer is always first.

Salesforce needs to reflect your sales and business processes as well as the customer buying journey. The goal is for our Salesforce services to streamline your customer experience and enhance sales and business activities for maximum returns on marketing and sales initiatives.

Your business needs accurate reports that give you real-time information to work from allowing you to make informed decisions. Those reports must be based on accurate, quality data and new data should be simple to import and update in your Salesforce system.

Our certified Salesforce consultants can help you with any step of your journey using Salesforce solutions, be it Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, and additional AppExchange products.

Review Your Salesforce Project Today

Salesforce Admin On-Demand

Salesforce Admin

Admin On-Demand is a service offered by remoteCRM, powered by XTIVIA, based on many years of service with our customers. As a result of the requests and needs of our customers, we developed a remote on-demand admin solution for your business. When you need support, you need it right now. Our team is U.S.-based, making it easy and timely to communicate your needs. Our experience spans a variety of industries which ensures our certified experts can onboard quickly to get you results.

If you can imagine the business outcome, we can create it with technology.

  • Focus time and resources on your business while we focus on your CRM.
  • Business needs are always evolving and need immediate on-demand support.
  • A dedicated U.S.-based Salesforce Admin assigned to your organization (knows your environment, people, processes)
  • Cost-effective alternative to a full-time administrator can function as an addition to your staff, freeing your in-house Salesforce Admin for project work
  • Anything from hands-on work, phone support, coverage, research, coaching, development, and working with vendors on your behalf

What We Do

What We Do


  • Consulting/Analysis, Needs Assessment, Project Management
  • System Architecture, Implementation, and Salesforce Reboot
  • Development – Apex, Visualforce,, Mobile, Heroku
  • Data Migration and Systems Integration
  • Dashboards, Reporting and Analytics
  • Legacy System Migration
  • Custom Training

Salesforce Lightning

  • Seamless transition from Classic to Lightning
  • Enhanced User Experience
  • Configurable User Interface
  • Improved User Adoption w/ remoteCRM’s tailored On-site User Training
  • Innovative Management of Lists via Kanban views
  • Boost reporting capabilities with improved Analytics & Dashboards
  • Unleash machine learning with Einstein’s artificial intelligence capabilities


  • MuleSoft APIs to integrate backend systems
  • Marketing automation systems
  • ERP, order and inventory systems
  • Field management software for real-time info
  • to develop new apps
  • Cloud-based platforms for scalability
  • Bi-directional syncing for cohesive data

Pardot and Marketing
Cloud Configuration

  • Align & streamline Marketing and Sales Team initiatives
  • Assist with Branding & Messaging
  • Build Dynamic Email Templates
  • Configure new Landing Pages to drive site traffic
  • Segment Prospect pipeline to provide the right content
  • Automate Marketing processes
  • Access insightful ROI & Lifecycle Reporting
  • Customer Journey Configuration

Community Cloud Implementation

  • Design Services – Visual, Architectural, & User Interface
  • Customized Solution to meet specific needs
  • Strategize Content for target audiences
  • Connect with Clients to provide better Customer Service
  • Provide Partners with tools and features to sell more, faster
  • Enhance Community with data from any system, anywhere
  • Gain and provide actionable Insights real-time

Key Features & Benefits


Certified Experts

Experienced professionals at your service

Dedicated Admins

Learns and knows your environment



100% U.S.-Based

Since 1992 and 1000+ engagements


Reduced Overhead

Save on full-time employee costs



Move faster, immediate response


Services matching your needs
XTIVIA Salesfore Platform Developer 1 Logo
XTIVIA Salesforce Platform Developer 2 Logo
XTIVIA Pardot Specialist Logo
Salesforce Certified Data Architecture And Management Designer Logo
XTIVIA Salesforce Sharing & Visibility Designer Logo
XTIVIA Salesforce Certified Field Service Lightning Consultant Logo
XTIVIA Salesforce Certified CPQ Specialist Logo

remoteCRM Salesforce Certifications

Who Are We?

Since 1992, XTIVIA has served thousands of customers as an innovative B2B technology solutions, custom development and consulting services firm.

Relationships matter with XTIVIA; our goal is to develop long-term relationships with our customers to be their trusted tech partner – for life.

Want to know more?

Optimizing your Salesforce investment and leveraging your time by working with Remote CRM’s experts is a next-level business success conversation. Let’s talk through your goals and targets so we can explore our mutual fit.